Table of Contents
1. Overview
This Privacy Policy governs the Government Building Survey, PWD Bridge Survey, and Government EV Changing Station Survey mobile application(s) ("App(s)") developed by CHiPS (Chhattisgarh Infotech Promotion Society) as free government services. This policy explains how we collect, use, protect, and share your personal information when you use our App(s).
Key Points
- These App(s) are provided "AS IS" as free government services
- We collect minimal data necessary for App functionality
- Location data is used primarily for survey accuracy
- We do not sell your personal information
2. Information We Collect
2.1 Information You Provide
When you use our App(s), we may collect:
- Contact Information: Email address (chipsgis97@gmail.com for support purposes)
- Survey Data: Building/bridge/charging station information, photographs, and survey responses you submit
- User Credentials: Login information if account creation is required
2.2 Automatically Collected Information
Our App(s) automatically collect certain technical information:
- Device Information: IP address, operating system, device model
- Usage Analytics: Pages visited, time spent in App, feature usage
- Performance Data: Crash reports, error logs (anonymized)
3. Location Data Usage
Why We Need Your Location
Location data is essential for accurate surveys and ensuring data integrity for government planning purposes across buildings, bridges, and EV changing stations.
3.1 How We Use Location Data
- Survey Accuracy: Precisely geotagging locations and survey data
- Quality Assurance: Verifying survey data corresponds to actual locations
- Service Improvement: Analyzing usage patterns to enhance App functionality
- Mapping Services: Providing location-based features and navigation
3.2 Location Data Sharing
We may share anonymized, aggregated location data with:
- Government Agencies: For urban planning and infrastructure development
- Research Institutions: For academic research (fully anonymized)
- Service Providers: Technical partners who help improve the App(s)
4. How We Use Your Information
- Processing and storing survey data (buildings, bridges, EV changing stations)
- Providing App functionality and features
- Ensuring data quality and accuracy
- Government reporting and analysis
- Sending important App updates and notifications
- Providing technical support
- Sharing relevant government announcements
- Responding to your inquiries
- Analyzing App usage and performance
- Identifying and fixing technical issues
- Developing new features and improvements
- Ensuring security and preventing fraud
5. Information Sharing
We only share your information in the following limited circumstances:
5.1 Government Agencies
Survey data may be shared with relevant government departments for:
- Urban planning and development projects
- Infrastructure planning and maintenance
- Policy development and implementation
- Emergency response and disaster management
5.2 Legal Requirements
We may disclose your information when required by law:
- Court orders, subpoenas, or similar legal processes
- Government requests for national security purposes
- Protection of rights, property, or safety
- Investigation of fraud or other illegal activities
5.3 Service Providers
Trusted third-party service providers who:
- Assist with technical operations and maintenance
- Provide cloud storage and computing services
- Help with data analysis and reporting
- Are bound by confidentiality agreements
6. Data Retention
Retention Periods
- Survey Data: Retained indefinitely for government records
- Personal Information: Retained while you use the App(s) + 3 years
- Technical Logs: Retained for 12 months
- Location Data: Aggregated data retained indefinitely, precise location data for 2 years
You can request deletion of your personal data by contacting us at chipsgis97@gmail.com. Please note that some data may be retained as required by law or for legitimate government purposes.
7. Your Rights and Choices
7.1 Access and Control
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request your data in a machine-readable format
7.2 Opt-Out Options
- Uninstall: Stop all data collection by uninstalling the App(s)
- Location Services: Disable location access in device settings (may limit App functionality)
- Communications: Opt out of non-essential communications
8. Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data transmission
- Encrypted data storage in secure government servers
- Regular security audits and vulnerability assessments
- Multi-factor authentication for admin access
- Limited access to personal data on need-to-know basis
- Regular staff training on data protection
- Incident response procedures for data breaches
- Regular backup and disaster recovery testing
- Secure data centers with 24/7 monitoring
- Biometric access controls to server rooms
- Environmental controls and redundant systems
- Secure disposal of hardware and storage media
9. Children's Privacy
Age Restrictions
These App(s) are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided personal information through our App(s):
- Contact us immediately at chipsgis97@gmail.com
- We will promptly delete any such information
- We encourage parental supervision of children's internet usage
- Users aged 16-18 may need parental consent in some jurisdictions
10. Policy Updates
We may update this Privacy Policy periodically to reflect:
- Changes in our data practices
- New features or services
- Legal or regulatory requirements
- User feedback and suggestions
How we notify you of changes:
- In-app notifications for significant changes
- Email notifications to registered users
- Updates posted on our official website
- Version history maintained for transparency
Continued use of the App(s) after policy updates constitutes acceptance of the revised terms.
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data:
General Inquiries
Email: chipsgis97@gmail.com
Phone: +91 79876 64963
Response Time: Within 72 hours
Technical Support
Email: chips.application@gmail.com
Phone: +91 77140 14158
Response Time: Within 48 hours
Data Protection Concerns
Email: chipsgis97@gmail.com
Subject Line: "Data Protection Request"
Organization
CHiPS
Chhattisgarh Infotech and Biotech Promotion Society
Chief Executive Officer, State Data Center
Civil Lines, Raipur, Chhattisgarh 492001
India
Your Consent
By downloading, installing, and using the Government Building Survey, PWD Bridge Survey, and Government EV Changing Station Survey App(s), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to the processing of your information as described herein.