Privacy Policy

1. Overview

This Privacy Policy governs the Government Building Survey, PWD Bridge Survey, Government EV Charging Station Survey, Udyam Aakanksha Survey, and Know Your Location mobile application(s) ("App(s)") developed by CHiPS (Chhattisgarh Infotech Promotion Society) as free government services. This policy explains how we collect, use, protect, and share your personal information when you use our App(s).

                Key Points
                These App(s) are provided "AS IS" as free government services
We collect minimal data necessary for App functionality
Camera permission is required to capture geo-tagged photos for survey documentation
Location data is used primarily for survey accuracy and verification
We do not sell your personal information
Data is used for government planning, infrastructure development, and economic policy

            

2. Information We Collect

2.1 Information You Provide

When you use our App(s), we may collect:

Contact Information: Email address, phone number for support and account purposes
Survey Data: Building/bridge/charging station/enterprise information, photographs, and survey responses you submit
User Credentials: Login information and authentication details for authorized personnel
Enterprise Data (Udyam Aakanksha): Udyam Aakanksha registration numbers, applicant details, business information, employment data, and operational status
Infrastructure Data: Structural assessments, condition reports, maintenance records, and facility specifications

2.2 Camera and Photo Permissions

📷 Camera Access and Photo Collection

Our App(s) require camera permissions to capture photographs for survey documentation and field verification purposes.

Why We Need Camera Access: To capture geo-tagged photographs of buildings, bridges, EV charging stations, and enterprises for visual documentation and verification
What We Capture: Photos of infrastructure, facilities, and physical locations along with GPS coordinates
How Photos Are Used: For survey validation, government records, infrastructure assessment, and quality assurance
Photo Storage: Photos are stored securely on government servers and linked to survey records
Your Control: You can deny camera permission, but this will prevent photo documentation features from working

2.3 Automatically Collected Information

Our App(s) automatically collect certain technical information:

Device Information: IP address, operating system, device model, unique device identifiers
Usage Analytics: Pages visited, time spent in App, feature usage, survey completion rates
Performance Data: Crash reports, error logs, app performance metrics (anonymized)
GPS Coordinates: Precise location data with accuracy indicators for geo-tagging
Media Data: Geo-tagged photographs and documents captured through the App

2.4 Offline Data Collection

When using offline survey capabilities:

Survey data is temporarily stored on your device until internet connectivity is restored
GPS coordinates and geo-tagged photos captured via camera are stored locally in encrypted format
All offline data including photos is automatically synchronized with secure government servers once connected
Pending uploads are maintained securely without data loss
Camera-captured photos remain on device storage until successful upload

3. Location Data Usage

Why We Need Your Location

Location data is essential for accurate surveys and ensuring data integrity for government planning purposes across buildings, bridges, EV charging stations, and enterprise verification. High-precision GPS coordinates ensure authenticity and enable proper mapping of infrastructure and economic activities.

3.1 How We Use Location Data

Survey Accuracy: Precisely geotagging locations of buildings, bridges, charging stations, and enterprises
Quality Assurance: Verifying survey data corresponds to actual physical locations
Field Validation: Ensuring on-ground authenticity through GPS-verified coordinates
Service Improvement: Analyzing usage patterns to enhance App functionality and coverage
Mapping Services: Providing location-based features, navigation, and spatial analysis
Enterprise Verification: Validating business locations for Udyam Aakanksha program compliance
Infrastructure Planning: Supporting urban development and resource allocation decisions

3.2 GPS Accuracy Requirements

Our App(s) implement intelligent GPS tracking:

Coordinates are captured only when accuracy meets defined thresholds
Precision indicators help surveyors ensure data quality
Integrated map view for real-time location verification
Geo-tagged photos link visual evidence to precise coordinates

3.3 Location Data Sharing

We may share anonymized, aggregated location data with:

Government Agencies: For urban planning, infrastructure development, and economic policy formulation
Research Institutions: For academic research and policy studies (fully anonymized)
Service Providers: Technical partners who help maintain and improve the App(s)
Statistical Departments: For district-wise and state-level development analytics

4. How We Use Your Information

Primary Purposes ▼

Processing and storing survey data for buildings, bridges, EV charging stations, and enterprises
Capturing and storing geo-tagged photographs for visual documentation and verification
Providing App functionality including offline survey capabilities
Ensuring data quality, accuracy, and field validation through photo evidence
Government reporting, policy analysis, and development planning
Infrastructure assessment and maintenance scheduling
Economic development tracking and enterprise support programs
Resource allocation and budget planning

Communication Purposes ▼

Sending important App updates and notifications
Providing technical support and troubleshooting assistance
Sharing relevant government announcements and policy updates
Responding to your inquiries and support requests
Notifying field staff of survey assignments and deadlines
Communicating verification status and data validation results

Analytics and Improvement ▼

Analyzing App usage patterns and performance metrics
Identifying and fixing technical issues and bugs
Developing new features and improvements based on field feedback
Ensuring security, preventing fraud, and detecting unauthorized access
Monitoring field staff performance and survey coverage
Generating district-wise and block-wise statistics
Optimizing offline synchronization and data storage

5. Information Sharing

We only share your information in the following limited circumstances:

5.1 Government Agencies

Survey data may be shared with relevant government departments for:

Urban planning and infrastructure development projects
Bridge and building maintenance and safety programs
Electric vehicle infrastructure expansion planning
Economic development and MSME support initiatives
Policy development and implementation
Emergency response and disaster management
Budget allocation and resource distribution
Performance monitoring and program evaluation

5.2 Legal Requirements

We may disclose your information when required by law:

Court orders, subpoenas, or similar legal processes
Government requests for national security or public safety purposes
Protection of rights, property, or safety of individuals or organizations
Investigation of fraud, unauthorized access, or other illegal activities
Compliance with Information Technology Act, 2000 and related regulations

5.3 Service Providers

Trusted third-party service providers who:

Assist with technical operations, maintenance, and infrastructure support
Provide cloud storage and computing services on government-approved servers
Help with data analysis, reporting, and visualization
Support GPS and mapping functionalities
Are bound by strict confidentiality and data protection agreements
Process data only as instructed and for specified purposes

5.4 Data Sharing Restrictions

We do not:

Sell personal information to any third parties
Share identifiable data for commercial purposes
Transfer data outside India without proper safeguards
Provide raw survey data to unauthorized entities

6. Data Retention

                Retention Periods
                Survey Data: Retained indefinitely for government records and historical analysis
Personal Information: Retained while you use the App(s) + 3 years after last activity
Technical Logs: Retained for 12 months for troubleshooting and security
Location Data: Aggregated data retained indefinitely, precise coordinates for 2 years
Geo-tagged Photos: Retained as long as associated survey records exist
Enterprise Data: Retained for duration of Udyam Aakanksha program + 5 years
Offline Cache Data: Automatically deleted after successful synchronization

            

You can request deletion of your personal data by contacting us at chipsgis97@gmail.com. Please note that some data may be retained as required by law, for legitimate government purposes, or for maintaining the integrity of government records and archives.

7. Your Rights and Choices

7.1 Access and Control

Access: Request copies of your personal data and survey submissions
Correction: Update or correct inaccurate information in your profile
Deletion: Request deletion of your personal data (subject to legal and archival requirements)
Portability: Request your data in a machine-readable format
Review: View your survey history and submission status
Objection: Object to certain data processing activities where permitted

7.2 Permission Management

Camera Permission: You can revoke camera access in device settings at any time. Note that disabling camera permission will prevent you from capturing photos for survey documentation, which is a core feature of these App(s)
Location Services: Disable location access in device settings (this will significantly limit or prevent App functionality as GPS coordinates are essential for surveys)
Storage Access: Required for saving photos and offline survey data. Disabling may prevent offline functionality

7.3 Opt-Out Options

Uninstall: Stop all data collection by uninstalling the App(s)
Communications: Opt out of non-essential communications and notifications
Photos: You control when photos are taken - the App only accesses camera when you actively use the photo capture feature

7.4 Exercising Your Rights

To exercise any of these rights:

Email us at chipsgis97@gmail.com with subject line "Privacy Rights Request"
Provide your name, registered email/phone, and specific request
Include any relevant reference numbers or survey IDs
We will respond within 30 days of receiving your request

8. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards ▼

End-to-end encryption for data transmission using industry-standard protocols
Encrypted data storage in secure government-approved servers and data centers
Regular security audits, vulnerability assessments, and penetration testing
Multi-factor authentication for administrative and privileged access
Secure offline data storage with encryption on mobile devices
Protected APIs and secure communication channels
Automated backup systems with redundancy

Administrative Safeguards ▼

Limited access to personal data on strict need-to-know basis
Role-based access controls for surveyors, supervisors, and administrators
Regular staff training on data protection and privacy practices
Incident response procedures for data breaches and security events
Activity logging and audit trails for accountability
Regular backup and disaster recovery testing
Data classification and handling procedures

Physical Safeguards ▼

Secure government data centers with 24/7 monitoring and surveillance
Biometric access controls to server rooms and restricted areas
Environmental controls including fire suppression and climate management
Redundant power systems and network connectivity
Secure disposal procedures for hardware and storage media
Restricted physical access with visitor logs and escort requirements

Compliance with Government Standards

Our security measures comply with:

Information Technology Act, 2000 and amendments
National e-Governance Plan (NeGP) security guidelines
State and Central Government IT policies
ISO 27001 information security management principles

9. Children's Privacy

Age Restrictions

These App(s) are designed for use by authorized government personnel and are not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18.

Given the professional nature of these survey applications:

Access is restricted to authorized government officials and field staff
Users must be of legal working age as per Indian employment laws
No content or features are designed to appeal to children
Parental supervision is not applicable as these are professional tools

If you believe a minor has gained unauthorized access and submitted data:

Contact us immediately at chipsgis97@gmail.com
We will promptly investigate and delete any such information
Unauthorized access may be subject to disciplinary or legal action

10. Policy Updates

We may update this Privacy Policy periodically to reflect:

Changes in our data practices and operational procedures
New features, services, or survey types added to the App(s)
Legal, regulatory, or compliance requirements
User feedback, suggestions, and evolving privacy standards
Changes in technology or security practices

How we notify you of changes:

In-app notifications for significant or material changes
Email notifications to all registered users and administrators
Updates posted on CHiPS official website and communication channels
Version history maintained for transparency and reference
Advance notice period for major policy changes (minimum 30 days)

Continued use of the App(s) after policy updates constitutes acceptance of the revised terms. If you do not agree with updated terms, please discontinue use and contact us to delete your data.

This Privacy Policy Covers the Following Applications:

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