Privacy Policy

1. Overview

This Privacy Policy governs the following mobile and web application(s) ("App(s)") developed by CHiPS (Chhattisgarh Infotech Promotion Society) as government services. This policy explains how we collect, use, protect, and share your personal information when you use our App(s).

• Government Building Survey
• PWD Bridge Survey
• Government EV Charging Station Survey
• Udyam Aakanksha Certificate — Udyam (MSME) certificate verification & management
• Know Your Location — Geolocation and mapping services
• Rescue Portal — Wildlife and emergency rescue management platform

2. Information We Collect

2.1 Information You Provide

When you use our App(s), we may collect:

• Contact Information: Email address (chipsgis97@gmail.com for support purposes)
• Survey Data: Building/bridge/charging station information, photographs, and survey responses you submit
• User Credentials: Login information if account creation is required

2.2 Automatically Collected Information

Our App(s) automatically collect certain technical information:

• Device Information: IP address, operating system, device model
• Usage Analytics: Pages visited, time spent in App, feature usage
• Performance Data: Crash reports, error logs (anonymized)

2.3 Udyam Aakanksha Certificate — Additional Data

In addition to the general data above, this App collects:

• Business Information: MSME/Udyam registration details, business category, and enterprise data submitted during certificate issuance
• User Credentials: JWT-authenticated login credentials for role-based access
• Generated Documents: PDF certificates and Excel exports produced on your behalf
• Location Data: Geolocation used to associate certificates with the correct administrative region

2.4 Know Your Location — Additional Data

In addition to the general data above, this App collects:

• Precise Location: Real-time GPS coordinates for geolocation and mapping features
• Map Interaction Data: Search queries, selected points of interest, and map view history
• Device Sensors: Accelerometer and compass data used to improve location accuracy

2.5 RescuePortal — Additional Data

In addition to the general data above, this App collects:

• Phone Number: Used for SMS OTP authentication
• Rescue Case Data: Wildlife/emergency incident details, photographs, and field notes submitted by responders
• Continuous Location: GNSS-based tracking with sensor fusion (GNSS + IMU) for offline-first field operations; background location may be used during active rescue operations
• Offline Cache: Map tiles and case data stored locally on-device for use in low-connectivity areas
• Push Notification Tokens: Device tokens for Firebase Cloud Messaging alerts
• Web Portal Activity (Admin): Session data and audit logs for the React-based admin dashboard

3. Location Data Usage

3.1 How We Use Location Data

• Survey Accuracy: Precisely geotagging locations and survey data
• Quality Assurance: Verifying survey data corresponds to actual locations
• Service Improvement: Analyzing usage patterns to enhance App functionality
• Mapping Services: Providing location-based features and navigation

3.2 Location Data Sharing

We may share anonymized, aggregated location data with:

• Government Agencies: For urban planning and infrastructure development
• Research Institutions: For academic research (fully anonymized)
• Service Providers: Technical partners who help improve the App(s)

4. How We Use Your Information

5. Information Sharing

We only share your information in the following limited circumstances:

5.1 Government Agencies

Survey data may be shared with relevant government departments for:

• Urban planning and development projects
• Infrastructure planning and maintenance
• Policy development and implementation
• Emergency response and disaster management

5.2 Legal Requirements

We may disclose your information when required by law:

• Court orders, subpoenas, or similar legal processes
• Government requests for national security purposes
• Protection of rights, property, or safety
• Investigation of fraud or other illegal activities

5.3 Service Providers

Trusted third-party service providers who:

• Assist with technical operations and maintenance
• Provide cloud storage and computing services
• Help with data analysis and reporting
• Are bound by confidentiality agreements

6. Data Retention

You can request deletion of your personal data by contacting us at chipsgis97@gmail.com. Please note that some data may be retained as required by law or for legitimate government purposes.

7. Your Rights and Choices

7.1 Access and Control

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request your data in a machine-readable format

7.2 Opt-Out Options

• Uninstall: Stop all data collection by uninstalling the App(s)
• Location Services: Disable location access in device settings (may limit App functionality)
• Communications: Opt out of non-essential communications

8. Data Security

We implement comprehensive security measures to protect your information:

9. Children's Privacy

If you are a parent or guardian and believe your child has provided personal information through our App(s):

• Contact us immediately at chipsgis97@gmail.com
• We will promptly delete any such information
• We encourage parental supervision of children's internet usage
• Users aged 16-18 may need parental consent in some jurisdictions

10. Policy Updates

We may update this Privacy Policy periodically to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• User feedback and suggestions

How we notify you of changes:

• In-app notifications for significant changes
• Email notifications to registered users
• Updates posted on our official website
• Version history maintained for transparency

Continued use of the App(s) after policy updates constitutes acceptance of the revised terms.